- Last Updated: Monday, 05 November 2018 20:59
Visitor Services Specialist
POSITION DESCRIPTION: Involvement in an informal, hands-on, educational science center (physical, natural and applied sciences); represent Science Central as the first staff that visitors see when they enter the building; the position is responsible for presenting a positive and friendly image to all visitors during the admissions process (greet visitors, sell admissions tickets, communicate information about daily activities, promote and sell memberships) and during their visit (serve visitors at an information desk, handle Gift Shop transactions); daily visitor services activities include greet general public, school groups and special groups into the building; deal with issues such as lost kids or upset visitors in a tactful and patient manner; communicate Science Central policies, as needed; communicate with visitors and staff in a courteous and professional way.
REQUIRED SKILLS: Must be able to multi-task in a fast-paced environment; demonstrated ability to work independently, taking responsibility for the ever-changing needs of a sales/retail environment in a family-oriented atmosphere; must like people, comfortable and patient working with customers of all types, ages and backgrounds; cheerful and professional in attitude and appearance, prepared and flexible; responsible and organized; creative problem solver; sense of humor; interest in science; excellent communication skills; must have “sales” skills and comfortable encouraging the sales of memberships, Gift Shop merchandise, programs, events, etc.; ability to work and think in a busy and loud location of the center.
QUALIFICATIONS: Experience handling money in a retail environment preferred; experience with sales; experience with and comfort in working with computers; ability to follow complex procedures, both written and verbal, with great accuracy; demonstrated ability to work independently and on a team; demonstrated time-management abilities evidenced through previous work experience; college classes helpful, but not required.
SCHEDULE: Varying, approximately 10-25 hours per week based on attendance; schedule will include weekdays, weekends, holidays and some evenings; must be flexible.
SALARY: $8.00/hour, increased to $9.00/hour after a 3-month probationary period, limited time-off benefits