- Last Updated: Tuesday, 20 June 2017 15:20
Visitor Services & Volunteer Manager
POSITION DESCRIPTION: Science Central, a hands-on science center (physical, natural and applied sciences), is currently hiring a self-motivated, self-directed, creative, outgoing, and organized individual to assist Visitor Services staffing, as well as lead and grow the volunteer program. This is a mid-level management position. Visitor Services duties will include – model good visitor service principles, along with training front line admissions staff in all aspects of their job; serve as the first point of contact in admissions- and visitor-related problems (technology, emergencies, security, upset visitors, etc.), and trouble-shooting and fixing issues when possible; assist at the Admissions Desk and on the floor; presenting a positive and friendly image to all visitors during the admissions process (greet visitors, sell admissions tickets, communicate daily activities information, promote memberships) and during their stay serve at an information desk, handle Gift Shop transactions; act as the primary manager on duty throughout the week, including weekends; coordinate daily visitor activities such as greet school groups and special groups into the building; deal with issues such as lost kids or upset visitors in a tactful manner, or injured visitors and associated paperwork; communicate with visitors and staff in a courteous and professional way; coordinate daily admissions- and building-opening and –closing procedures; coordinate and analyze various visitor surveys; both attend and lead internal committee meetings and external community meetings. Volunteer program duties include – develop and grow the volunteer program to meet the community needs and vision of the Executive Director (this position will be leading the creation of an expanded volunteer program); attend community events to attract high school, college and adult volunteers; meet, interview, schedule and review potential volunteers; coordinate volunteer availability with building needs and Science Central’s functional departments (education, administration/office, exhibits, admissions, etc); help develop volunteer benefits; coordinate paperwork and perform data entry, analysis and presentation; maintain paper and electronic records.
REQUIRED SKILLS: Strong ability to multi-task and work in a high-paced, high-stress environment; responsible, organized, time-and detail-oriented; comfortable with and interested in science and public education; demonstrated ability to work independently, taking responsibility for the ever-changing needs of a sales/retail environment in a family-oriented atmosphere; have exceptional public speaking abilities; must like people, comfortable and patient working with customers of all types, ages and backgrounds; must be outgoing, flexible, cheerful and professional in attitude and appearance; energetic, and enthusiastic; experience in management and staff training; team-oriented; creative problem solver; sense of humor; moderate lifting (approx. 40 lbs.); ability to work long hours for special events; flexibility and capability to adapt to changing priorities and schedules; the ability to partner with a wide variety of diverse colleagues and business/community associates; time- and detail-oriented; knowledge of MS Office (Word, Excel, Outlook) and related programs, and strong spreadsheet skills; previous experience working with databases. Must be self-motivated, show initiative and be tech-savvy.
QUALIFICATIONS: Have or working towards a college degree is preferred, some post-secondary education is highly recommended. Must possess at least two years of work experience and/or educational training working with people in retail, customer service, hospitality cultural sector, or related background. Experience with cash handling and cash register operations. Experience in the informal education, communications, customer service or retail field. Public speaking background and science classes recommended. Must be comfortable working in a science-related organization. Experience with managing staff. Valid Drivers License and successful completion of a Criminal Background Check is required.
SCHEDULE: Full-time, exempt, schedule WILL include weekends, early hours and evenings, must be flexible
WAGE: $23,660/year, with benefits, full-time, exempt position